Please check your item within 14 days notifying us of any problems. VAT at the current rate is included in our prices and the advertised price is what you will pay.We need 24 hours notice of any collection, so we can ensure item is ready for collection. When collecting an item, it is your chance to check the condition etc. To make sure you are happy. If you choose to send third party couriers to collect on your behalf and you decide on inspection of the item you are not happy - it is your responsibility to return the item. Many of our items (advertised as used) have come from companies in administration. These items are tested (to the best of our ability) and any obvious defects described in the listing. Stock items (advertised as new) are covered by the manufacturers guarantee.