It plugs into your broadband router and creates a link to our network to provide indoor coverage. It works by providing 3G coverage with a range of about 15 metres, so anyone with access can make a call just as normal.
Itll work no matter which broadband provider you use. But you'll need a minimum fixed broadband download speed of 512kbps and an upload speed of 256kbps.A spare Ethernet port in your router. A spare power supply near your router. How to activate your Signal Box.
Youll need the IMEI number (its on the box) and your postcode. Once activated, your Signal Box will automatically work. When you're on a call connected through your box, the green light will flash slowly and you'll hear a beep at the start of the call.
Up to four people can connect to your Signal Box at any one time. However, if you have a slower broadband connection this could be limited to one or two people. As Signal Box uses broadband it will use some of your home broadband allowance.
As a guide, a 20-minute call will use around 9MB. For an average household, we predict the Signal Box will use around 500MB a month, but it depends how many calls you make and texts you send. When you use Signal Box, we recommend you connect to your home WiFi because it saves on your monthly data allowance and is generally faster. If you stray out of the range of the Signal Box while youre on a call, your call may drop unless theres an EE signal available when this happens. Older 2G phones cannot use Signal Box.What do the lights mean? Your Signal Box has lost its connection with us. Try unplugging it and then reconnecting it again, leaving it for a few hours to rectify itself. Signal Box isn't connected properly. Check the cables are plugged in correctly to the router and your Signal Box. If this doesn't work, try changing the Ethernet cable and leave it for a couple of hours to reset before giving us a call. Red light sequence of two flashing lights. The Signal Box isnt receiving an internet connection. Check the connection of your home broadband. Red light sequence of three flashing lights. Something else is interfering with the signal. Make sure the Signal Box is at least 60cm away from the router and check it's not too close to other electrical equipment. If you change your home broadband supplier or router, then the Signal Box will stop working and the green light will flash quickly. This is just a security feature to help us prevent fraud. IMEI Numbers are recorded to prevent against fraud.
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